Casino / Mobile
il77 takes a straightforward position on your data: we collect what we need to run your account, and we do not share it beyond what this policy describes. Access to our platform depends on your local law and eligible regions.
This policy sets out what information il77 collects when you create an account, make a deposit or withdrawal, or contact support. We collect data such as your name, email address, device identifiers and transaction records. When you use Nagad, Upay or Bank Transfer as your payment method, transaction references are recorded to verify your account wallet and keep your deposit and withdrawal history accurate. We do not collect your full payment credentials — those are handled directly by the payment provider. Cookie data is gathered when you browse our lobby and game pages; you can manage cookie preferences through your browser settings. We retain your account records for as long as your account is active and for any period required under applicable law. If your account is closed, we keep records only to the extent required by law or to resolve any outstanding queries. Your data is stored on secured infrastructure. We do not sell, rent or commercially share your personal information with advertising networks. Any third-party service we use to operate the platform — such as game studios or payment processors — receives only the data needed for that specific service. This policy may be updated; we will notify you through your registered account when material changes are made.
Not every part of your il77 experience falls under the same data handling rules. This section clarifies what is covered directly by this policy, what is handled by a third party, and where the boundary sits between our responsibility and yours.
Your login credentials, session data and account preferences are fully within scope. We control how this data is stored, how long it is kept and who inside the platform can access it. You can review or update your account details at any time from the account settings page.
Deposit and withdrawal records generated through Nagad, Upay or Bank Transfer are logged on our side for wallet verification and history. The actual processing of funds happens on the payment provider's infrastructure, which operates under that provider's own privacy terms.
When you browse game lobbies, click on titles or switch between live tables and slots, we collect anonymised interaction data to understand how the lobby performs. This data does not identify you individually and is used only to improve navigation and content placement.
Game studios supplying content to our lobby — such as CQ9, Habanero or PG Soft — operate their own game engines. Data that passes to those engines during gameplay is governed by their own terms, not this policy. We do not control or access that data stream directly.
You have practical choices about your data at every stage of your account. Reviewing what we hold, correcting inaccuracies and asking questions are all things you can do without waiting. Your account settings page shows the personal details currently on file — name, contact email and linked payment methods. If anything looks wrong, you can submit a correction request directly through your account or by contacting support with the relevant details. If you want to know exactly what data we hold about you, submit a data access request via the support channel and we will respond with what we can confirm. Where local law grants additional rights around data portability or erasure, those requests are handled through the same support route. Availability and the extent of these rights may vary depending on your local law and eligible region. We do not require you to justify a correction or access request — just provide enough detail for us to locate your account record.
Open account settings to see the personal details we have on file. This includes your registered email, contact information and the payment methods linked to your wallet.
If your name, email or contact information is incorrect, submit a correction through account settings or contact support directly. We will update the record once we verify the change.
For questions about what specific data we hold or how it is used, contact us via the support channel. We aim to respond with a clear, factual answer rather than a form letter.
If you want to close your account or ask about data retention under your local law, our support team handles those requests. Eligibility for erasure or portability depends on applicable law in your region.
If this policy raises a question you cannot answer from the account settings page, use one of the contact routes below. We handle data and privacy queries through the same support channels as account help — there is no separate form to fill in. Provide your registered email address so we can locate your account record quickly.
Open the chat widget from any page while signed in. Describe your data or privacy query and our support team will pick it up. This is the fastest route for straightforward correction or access requests.
Send your query to our published support email address, which is listed on the Contact page. Include your registered account email so we can match your request to the correct record without delay.
The Help Centre, accessible from your signed-in dashboard, contains published articles on data access, cookie settings and account record management. Start there for general policy questions before raising a direct support ticket.
Understanding how your information is stored and who can access it is a reasonable thing to ask. This section covers four areas where we have made deliberate choices about your account security and data handling.
Your account records — including contact details, transaction history from Nagad, Upay or Bank Transfer, and session logs — are stored on secured infrastructure. We do not keep raw payment credentials; those remain with the payment provider.
We use cookies to keep your session active, remember your lobby preferences and collect anonymised browsing data. You can adjust or remove cookies through your browser settings at any time without affecting your core account access.
Active account data is kept for as long as your account remains open. After closure, we retain only what applicable law requires or what is needed to resolve any outstanding transaction query. We do not keep data indefinitely.
For any question about data access, corrections or retention, reach us through live chat or the published support email. There is no separate privacy officer form — the support team handles these requests directly and escalates where needed.
These are the questions we hear most often about how il77 handles your account data. If yours is not listed here, contact support through the channels shown on this page.
We collect your name, email address, contact details and device information at registration. When you make a transaction through Nagad, Upay or Bank Transfer, we also log the transaction reference to keep your account wallet history accurate. We do not collect full payment credentials.
We share data only with the third-party services that run the platform — such as payment processors and game studios. Each receives only the data needed for their specific function. We do not sell your personal information to advertising networks or unrelated companies.
Submit a data access request through live chat or the published support email, quoting your registered account email. We will confirm what records we hold. Availability of this right may depend on your local law and eligible region, but we handle all reasonable requests.
Yes. Open account settings to review your registered details. If something is incorrect, submit a correction request from there or contact support directly. We will update the record once we verify the change against your account.
After account closure, we retain records only for as long as local law requires or to resolve any outstanding transaction queries. We do not keep personal data indefinitely once an account is closed and all obligations are resolved.
Partly. Our policy covers data we collect on our side. Studios like CQ9, Habanero and PG Soft operate their own game engines, and data that flows into those engines during a session is governed by their own terms. We do not control or access that data stream directly.